Written by owner: Stephanie Warren 

General

Are your products vegan?

Yes! All our products we carry are vegan. 

Are your products cruelty-free?

Yes! All our products we carry are cruelty-free. We never test any ingredients or final products on animals nor do we pay a 3rd party to do so on our behalf. The same is true for our manufacturers and suppliers. We do not sell our products in China. 

Are you certified vegan and cruelty-free?

Yes! We are certified by PETA, Leaping Bunny and Logical Harmony. 

Where are you located?

We are based in Clearwater, Florida and Akron, Ohio.

Ordering, Payments, and returns

What payment methods do you accept?

We except PayPal and all major credit cards through PayPal. 

When will I be billed for my order?

Your payment will be authorized immediately upon finishing checkout.  

How can I track my package?

You will receive an email from us stating your order has been completed and a second email from PayPal with your tracking information.  

Do you have gift cards?

Our apologiges. At this time we do not have gift cards.

What do I do if an item is out of stock?

Thank you for your interest! We restock often. You can email us anytime for updates or check back soon! 

How do I make a return or exchange?

You can see our full return and exchange policy HERE

Shipping

Can lacquers be shipped internationally?

Our apologies. At this time we only ship lacquer in the USA but we are working to get more international distributors. 

What can be shipped internationally?

Our gel polish, builders, nail powders, art brushes, charms, glass crystals, glitter, and all other nail art can be shipped internationally.

Donations & Giving Back

Who/where do you donate money to?

Each quarter we take 5% of our sales before profit and donate them to animal shelters, sanctuaries, and non-profits. The organization changes each time. We donate money and sometimes physical items they need as well. We always post where it goes each quarter on Instagram! @dimensionnails 

Ingredients

What ingredients do you omit from your formulas?

Our polishes, lacquer and gel, are 10+ free. Our formulas are free of formaldehyde, formaldehyde resin, dibutyl phthalate, toluene, camphor, tphp, parabens, xylene, ethyl tosylamide and fragrances. In addition to those we are also free of, hydroquinone monomethyl ether (MEHQ/HQ), methylisothiazolinone (MIT)/ methylchloroisothiazolinone (CMIT), Hydroxyethylmethacrylate or HEMA, gluten, and animal derived ingredients.

Where can I find the ingredients?

You can find the ingredients on each product page. 

Manufacturing

Where are you products manufactured?

We manufacture in the USA and China. See below for specific products. 

Lacquer- USA.   Gel & Builders- China.  Nail Powders- USA.  Nail Art & Tools- China

Ownership

Are you POC or woman owned?

Yes we are! This is a small family business run by daughter and dad. My father is African American and I am half African American. 

Sponsorships and PR

Do you do any sponsoring?

Yes! We love helping out whenever we can! If you have a giveaway, social event, charity event, etc, email us and lets see what we can do together! 

How do I get on your PR list?

To get on our PR list, please send us an email with your socials and what you specialize in! Lacquer, gel, nail art, etc.

Salon and Pro accounts

Do you offer discounts for salons or professionals?

Yes we do! Setting up an account is easy and just a few questions. Email us to get started! 

Gift wrapping

Do you do gift wrapping?

At this time we do not do gift wrapping. But you can leave a note with the order and we can omit the invoice and/or write something special for you!

What about….

What about…..?

Did we miss something? Please email us anytime with any questions you may have and we would be happy to help! 

Thank you so much for all your love and support on this journey. We are truly surrounded by so many kind and compassionate people and we couldn’t do it without you. Thank you for making a difference in my life and the lives of animals. 

-Stephanie Warren